Privacy Policy

1. Introduction

At Wafaa, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal and document data when you use our platform.

2. What Information We Collect

• Name, email address, and contact information
• Uploaded files and translation content
• Payment and billing details
• IP address, device, and browser type
• Usage behavior (e.g., pages visited, clicks)

3. How We Use Your Information

• Process and fulfill translation requests
• Communicate order updates and support
• Improve our platform's performance and services
• Ensure secure and personalized user experience
• Comply with legal and regulatory obligations

4. Data Protection & Security

• All uploaded documents are stored on encrypted servers.
• Access is restricted to authorized personnel and assigned translators.
• We do not share your files or personal data with third parties without consent.
• Payment data is processed securely through PCI-compliant providers.

5. Use of Human Translators

Our translators are contractually bound to confidentiality agreements. They only see the content they are assigned to translate and cannot access any user-identifiable data.

6. Cookies

We use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

7. Your Rights

• Access your personal data
• Request correction or deletion
• Withdraw consent or object to processing
• Request a copy of your stored information

For any of the above, contact us at: privacy@wafaatranslate.com